Please read our Terms & Conditions below. By making a booking you are accepting this policy.
- Internet booking is a service that allows individuals to book tours in advance and fit them into their schedules, but it has some restrictions and limitations. Please read these terms and conditions thoroughly to verify that you understand them. If you have any queries or are unsure about anything, please contact us.
- A reservation made using our shopping cart system is a request for a service, not a confirmed booking. These requests are marked as “pending reservations”. Until you receive a confirmation from us stating that your reservation is “confirmed” or that we are unable to fulfil your reservation, the status of your order remains “pending”.
- Some trip descriptions give a guideline for how long in advance you should book to ensure a guaranteed booking. These timings can change during busy periods, so always book as far ahead as possible. As a general guideline, you should strive to provide at least two or three days’ notice, and even more during peak season. Orders are only processed during our office hours (see the contact us page on our website for more information), and you must provide at least 48 hours’ notice to allow us time to fulfil your order. If you do not leave us enough time to process your order (at least 48 hours and during our business hours), we will not be liable for any problems you may encounter. To increase your chances of getting a confirmed appointment, we recommend giving more than 48 hours’ notice.
- Some trips require a certain number of participants to sign up, and this minimum is sometimes only met a day or two before the tour departs. In some instances, we may confirm your booking as “conditional,” which means you have a confirmed spot on the tour but the tour will only proceed if a minimum number of individuals are booked. These excursions normally go, however we are not responsible for any problems you may have as a result of not having enough participants to confirm.
- Unless otherwise specified or confirmed in advance, tour vouchers and tickets must be printed and given to the operators, tours/transportation company, or accommodation to obtain the services purchased. We are not liable for any issues that emerge if you do not print and present the offered vouchers or tickets. Not all operators will take electronic tickets.
- You must connect directly with us in order to process or notify us of any modifications to any existing bookings. If you opt to deal directly with the operator and do not notify us of any changes, we cannot be held liable for any issues that develop as a result of such changes. We recommend that you always include us in all discussions and keep us updated on any changes to your bookings.
- It is the customer’s responsibility to verify and be aware of any notice periods for cancelling or changing any products that they book, as well as to check and be aware of our office opening hours in order to contact us about such changes. This includes our usual opening hours, any limited holiday hours, and time zone differences.
- It is the customer’s duty to arrive on time for all trips and transportation. If you miss a departure time and the service provider considers your booking a “no show,” you will not receive a refund under any circumstances.
